It can be difficult for professionals to feel heard, be
taken seriously, manage critical relationships, or have the courage to address
inappropriate comments at their own expense.
That’s why you need to learn and practice specific power
phrases to help manage any difficult conversations at work, and still preserve
your reputation.
In this session we’ll cover:
- The theory of power phrases and how they help amplify
your voice while staying true to who you are.
- Common biased scenarios and the power phrases you can
use to change topic with ease and power.
- How to respond to unreasonable requests and behaviors
from clients (such as quick turnarounds, ignoring protocol, and refusing
to pay debt obligations).
- How to say what you want and maintain a respected
position of power while overcoming project delays or errors and promoting
yourself and your team.
About Melissa DeLay
Melissa DeLay is the award-winning founder and principal
owner of TruPerception. With nearly two decades of strategic and corporate
communication experience–including consulting for entities such as Ameriprise
Financial and the state of Minnesota, as well as holding senior positions with
3M, Carlson Companies, Maytag, and AmeriPride–she knows how to deliver the
right words in the right way to drive change, manage crises, boost engagement,
and build a stronger brand. Her first book, The Truth About Scandal: The
Everyday Guide to Navigating Business Crises
