Communication Credentials Session 2: Managing Difficult People

It can be difficult for professionals to feel heard, be taken seriously, manage critical relationships, or have the courage to address inappropriate comments at their own expense.

That’s why you need to learn and practice specific power phrases to help manage any difficult conversations at work, and still preserve your reputation.

In this session we’ll cover:

  • The theory of power phrases and how they help amplify your voice while staying true to who you are.
  • Common biased scenarios and the power phrases you can use to change topic with ease and power.
  • How to respond to unreasonable requests and behaviors from clients (such as quick turnarounds, ignoring protocol, and refusing to pay debt obligations).
  • How to say what you want and maintain a respected position of power while overcoming project delays or errors and promoting yourself and your team.
An AGC Minnesota partnership with TruPerception, this series of four sessions will provide the attendee with up-to-the-minute communication techniques everyone can use. If you are an alumnus of the AGC Minnesota Leadership Blueprint, you will find the Communication Credentials an excellent refresher. If you have not experienced the Leadership Blueprint program, attend the Credentials, and learn more! All sessions are highly interactive.

About Melissa DeLay

Melissa DeLay is the award-winning founder and principal owner of TruPerception. With nearly two decades of strategic and corporate communication experience–including consulting for entities such as Ameriprise Financial and the state of Minnesota, as well as holding senior positions with 3M, Carlson Companies, Maytag, and AmeriPride–she knows how to deliver the right words in the right way to drive change, manage crises, boost engagement, and build a stronger brand. Her first book, The Truth About Scandal: The Everyday Guide to Navigating Business Crises

September 19, 2024
08:00 am - 10:00 am
Mendakota Country Club
2075 Mendakota Drive
Mendota Heights, Minnesota 55120
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Price: $50
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